FAQs

MasterCard, VISA, VISA Debit, Apple Pay, Google Pay.

Our payment partner is Stripe. They are a global online payment processor that are trusted by businesses across the world. All transactions are SSL (Secure Socket Layer) protected. Your information is securely transmitted during the processing of all payments. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure. All credit card numbers are encrypted and safely stored in Stripe’s state of the art data-centres. This ensures both the security and integrity of your information. PuzzleDuck does not hold any of your payment details.

As soon as a hunt has been purchased, and after your payment details have been authorised, you will receive an email to let you know that the order is being processed. Soon after this, another email will arrive informing you of the hunt code that you need to enter into the PuzzleDuck app in order to start your hunt.

Yes — this is emailed to you.

Once the hunt code has been emailed to you, you only need to enter it into the PuzzleDuck app on the date that you have booked the hunt for. Remember you have 28 days from that date to use the code.

Although when you purchase a hunt we give some guidance as to its duration, this really is a best guess. Teams go at different speeds and the time taken to complete challenges varies. PuzzleDuck does not set a time limit on the hunt, other than it should be completed within 28 days of the original start date. So either take your time or speed around the route – it’s entirely up to you.

Absolutely – all the content is suitable for and accessible to children. We would suggest that they have a phone upon which to play the hunt, then they will be sent challenges and feel properly part of the experience. Who knows, the adults might need to get some help from the kids!

When we design our Digital Treasure Hunts, we ensure that all the locations and challenges occur in places which are accessible by a wheelchair. However, there are times when roadworks or general maintenance can cause some issues. Built into the app is a feature that enables you to pass a challenge to another player if this is the case – that way the activity can still be done and more importantly points can still be scored. Remember there is no time limit to the hunts so if anyone needs a break or wants to stop and start later in the day – or even on another day – this is all possible.

When you purchase a hunt from the shop, you will be given a general location in which to gather. This will be no more than about 5 mins walk from a location. 

Usually yes – hunt take place outdoors. However there may be certain locations that do include buildings that you could enter, for example, a museum. However you will always be given you a choice as to whether you wish to go inside or not, and if you choose not to, you will be given an outdoor challenge instead of an indoor one.

As our hunts presently only take place in the UK the easiest answer is to take a set of clothes for each season as you will no doubt encounter all of them at some stage of your adventure! But in all seriousness; comfortable walking shoes/trainers and layers of clothes are the best gear to hunt in. When in doubt – apply common sense!

Believe it or not, this is the hardest FAQ to answer. As far as data is concerned, expect to use approximately between 100Mb and 300Mb. This is an overestimation, but we would not want any charges being incurred if a player is not on a data plan. Power is dependent on a number of things including; if you are running other apps in the background, if you swop out of the PuzzleDuck app to use another app, if you keep the PuzzleDuck app running for the duration of the hunt, if you have the brightness turn up full on your phone etc. Our best advice is to ensure that your phone is as close to 100% as possible and if you have a power bank, bring it with you. Of course, you will not use all your power on the hunt, but people will often wish to use their phones afterwards and therefore at least you’ll have some left.